Refund Policy

As this is a digital download, we do not offer returns. We do know that mistakes during the order process happen, so if you have accidentally purchased the incorrect itinerary, please contact us for an exchange. 

Exchanges
If you purchased the incorrect itinerary, we will be happy to issue you an exchange. Please email us at aloha@thehawaiivacationguide.com to start the exchange.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.